NDIS FAQ
You may be eligible to access the NDIS if:
You are aged below 65 years.
You are an Australian citizen, permanent resident or protected special category Visa holder.
You live in Australia
You have a disability caused by a permanent impairment
You usually need disability-specific supports to complete daily life activities.
See more on “Am I Eligible”
Align Ability’s fees and charges are in accordance with the NDIS pricing arrangements. We update our rates whenever the NDIS prices change.
The good news is though, if prices go up, the NDIS will fund this by increasing your current funding in accordance with any increases until your plan end date, so there will be no impact to your current or future supports.
The best place to see the most up-to-date pricing is here on the NDIS website.
However, understanding and making sense of NDIS pricing is a challenge! To work out prices for your specific support needs, please get in touch.
A support may be considered “reasonable and necessary” if it:
Is related to a participant’s disability and does not include day-to-day living costs not related to your disability support needs such as groceries.
Represents value for money
Is likely to be effective and work for the participant
Takes into account support given to you by other government services, your family, carers, networks and the community.
See here for more information regarding reasonable and necessary supports.
Choice and control under the NDIS relates to your rights as a NDIS participant.
As a NDIS participant, you have the right to:
Choose who delivers your supports and how they do this.
Not use just one provider for all of your supports
Not use a provider if you feel they aren’t acting in your best interests.
Ask if a provider has a conflict of interest
Not feel pressured to buy services or supports you don’t want or need
Pay for supports at a fair and reasonable price. You must follow the NDIS Pricing Arrangements and Price Limits if you are NDIA managed or plan-managed.
Decide what personal information you give to a provider so they can deliver supports.
See more about your rights and responsibilities here
The National Disability Insurance Agency (NDIA) is the independent statutory agency, whose role it is to implement the National Disability Insurance Scheme Act 2013 (NDIS).
If you feel a decision made by the NDIA is incorrect or not in your favour, you have the right to request a review.
The NDIA allows for the review of many of its decisions. This includes decisions relating to participant eligibility, allocation of supports and funding, and provider registration.
The process to do so is as follows:
Internal review
File a request for an internal review within 3 months of receiving notice of the decision.
Details on how to do this can be found here.
Rest assured the staff member responsible for reviewing the decision will not have been part of the original decision making process.
Seeking Advocacy: It can be helpful to seek guidance during this process. The Disability Advocacy Finder offers a directory of NDIS Appeals providers and Disability Advocacy Groups across Australia
External Review
If, after the internal review you are still not satisfied with the outcome you can:
Escalate the matter to the Administrative Appeals Tribunal (AAT). Please note this can only be done after an internal review has been completed.
If you are still not happy after an internal review of the decision, you can apply for a review by the Administrative Appeals Tribunal (AAT). You cannot ask the AAT to review a decision by the NDIA until the decision has been internally reviewed by the NDIA.
For information about applying for a review by the AAT, see here or call 1800 228 333
If you or your loved one is aged over 65 (or will be turning 65 shortly) and are currently accessing NDIS funded disability support, you will continue to receive support under legislated continuity of support agreements, unless you choose to move across to aged care of health services/support.
If you or your loved one have acquired a disability after the age of 65, you won’t be eligible for NDIS support and will be supported by health or aged care services.
If you’re unhappy with the services you have received, the first step is to follow your provider's feedback and complaints process.
If we are your provider, you can see how to do this here.
If you aren’t happy with the outcome of the discussion with your service provider, you can make a complaint with an external agency such as the Disability Services Commissioner or the NDIS Quality and Safeguards Commission
You can submit a complaint or feedback regarding the NDIA, your plan or planner here.
Yes, you have the right to change service providers at any time during your plan. Be sure to check your service agreement for any notice periods you may need to provide.
If you choose to change providers, you will need to engage an alternative provider. If you are funded for Support Coordination in your plan, your support coordinator will be able to help you do this.
Managing your NDIS plans relates to how your service providers and supports will be paid. The NDIS has 4 options for managing your plan:
Self-management
Plan Management
NDIA Agency Managed
Combination of above options.
For more information regarding management, please see our NDIS Funding Information page.
We offer a range of services and support options under the NDIS, please see our What We Do page for more information, or contact us to discuss your situation further.